Effective Date: 22 Oct. 2024
Welcome to Gravity Home Tuition Solution Pvt. Ltd. ("we," "us," "our," "Company"). These Terms and Conditions ("Terms") govern your use of our website, services, and any other related content or applications provided by Gravity Home Tuition Solution Pvt. Ltd. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully. If you do not agree with these Terms, you should not use our services.
1. Definitions
- “Platform” refers to our website, applications, and any other online or offline service provided by Gravity Home Tuition Solution Pvt. Ltd.
- “Services” include the tutoring services, online classes, content, and related features accessible via our platform.
- “Users” means anyone who uses our platform, including students, parents, guardians, tutors, and visitors.
- “Tutors” are individuals registered on our platform who provide tutoring services.
- “Students” refer to users seeking tutoring services, including parents or guardians registering on behalf of a minor.
2. Acceptance of Terms
By using our services, you confirm that you understand, agree with, and accept these Terms. Users who do not accept these Terms must not use the platform or services.
Modifications to the Terms:
We may update or change these Terms at our discretion. We will notify users of significant changes through the platform or via email. Continued use of the platform after changes indicates acceptance of the new Terms. It is your responsibility to review the Terms periodically for updates.
3. Eligibility Criteria
a) Age Requirements
- You must be at least 13 years old to use our services.
- If you are under 18, you may only use our services with the supervision of a parent or legal guardian who agrees to these Terms on your behalf.
b) User Representations
By registering, you represent that:
- The information you provide is accurate, current, and complete.
- You are legally capable of entering into a binding contract.
- You will update your account details to keep them accurate.
4. User Registration and Account Security
a) Account Registration
To access some of our services, you may need to create an account. You agree to:
- Provide accurate and truthful information during registration.
- Keep your login credentials secure and confidential.
- Accept responsibility for all activities occurring under your account.
b) Account Suspension and Termination
We reserve the right to suspend or terminate your account at any time without notice for any reason, including violations of these Terms or suspected fraudulent activity.
5. Services Provided
Gravity Home Tuition Solution Pvt. Ltd. offers a platform where students can find tutors for academic assistance, and tutors can provide services based on their expertise. We act as a facilitator, not as a direct provider of tutoring services.
a) Tutoring Services
- We do not guarantee the quality or accuracy of the tutoring services provided by tutors.
- Tutoring sessions may include in-person lessons, online classes, or hybrid formats, based on user preferences.
b) Content Availability and Limitations
- We reserve the right to add, remove, or modify any features or content on the platform without notice.
- Services are subject to availability and may not be accessible in certain regions.
6. User Obligations
Users agree to:
- Use the services for lawful and non-commercial purposes only.
- Respect the privacy and rights of other users, including tutors and students.
- Avoid sharing, posting, or distributing any inappropriate or illegal content.
- Not attempt to gain unauthorized access to other accounts or interfere with our services.
- Not impersonate others or misrepresent your affiliation with any person or entity.
7. Payment and Refund Policy
a) Service Fees and Charges
- Fees for services will be communicated clearly during the booking or registration process.
- Payments must be made through approved payment gateways on our platform.
b) Payment Processing
- All transactions are securely processed by third-party payment processors.
- By providing your payment information, you authorize us to charge your selected payment method.
c) Refund Policy
- Refunds are subject to our discretion based on the specifics of each case, including service cancellations, disputes, or unsatisfactory experiences.
- Requests for refunds must be submitted within 14 days from the service date.
8. Tutor Responsibilities and Conduct
Tutors are expected to maintain a professional, respectful, and ethical approach while delivering services.
a) Qualifications and Accuracy
- Tutors must ensure that their profile information, including qualifications, certifications, and experience, is accurate and up-to-date.
- Misrepresentation of credentials or false claims may lead to termination of services.
b) Compliance with Laws
- Tutors must adhere to all local, national, or international laws applicable to the provision of their services.
- Tutors are responsible for obtaining any necessary permissions or licenses for providing educational services.
c) Code of Conduct
- Tutors must not engage in any form of discrimination, harassment, or abusive behavior.
- Sessions must be conducted in a manner that upholds academic integrity and encourages a positive learning environment.
9. User Content and Intellectual Property
a) User-Submitted Content
Users may upload, post, or share content (e.g., reviews, feedback) on our platform. By doing so, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, or display such content.
b) Intellectual Property Rights
- The content, layout, design, and software on our platform are the exclusive property of Gravity Home Tuition Solution Pvt. Ltd.
- Users may not copy, distribute, or modify any of our intellectual property without prior written consent.
10. Data Privacy and Security
a) Personal Information Collection
We collect personal information to facilitate our services, improve user experience, and comply with legal requirements. Refer to our Privacy Policy for more details.
b) Data Protection Measures
We employ industry-standard security measures to protect user data. However, no system is 100% secure, and we cannot guarantee the absolute safety of your data.
c) User Rights and Data Requests
Users may request access to their personal data, corrections, or deletions as per our Privacy Policy.
11. Limitation of Liability and Disclaimers
a) General Disclaimer
We provide our platform on an “as-is” basis without warranties or guarantees of any kind, either express or implied.
b) Limitation of Liability
To the fullest extent permitted by law, Gravity Home Tuition Solution Pvt. Ltd. shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our services.
c) No Warranty of Results
We do not warrant that using our services will lead to specific academic outcomes or success in examinations.
12. Indemnification
You agree to indemnify and hold Gravity Home Tuition Solution Pvt. Ltd. and its affiliates, directors, employees, and agents harmless from any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of the platform, violation of these Terms, or infringement of any third-party rights.
13. Third-Party Services and Links
Our platform may contain links to third-party websites or services that are not owned or controlled by Gravity Home Tuition Solution Pvt. Ltd. We are not responsible for the content or practices of these third parties. You should review their terms and privacy policies before using their services.
14. Termination of Services
a) User-Initiated Termination
Users may terminate their accounts at any time by following the instructions on the platform or contacting our support team.
b) Company-Initiated Termination
We may suspend or terminate your account without notice if we suspect any breach of these Terms, illegal activity, or misconduct.
15. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of Nepalese Jurisdiction, without regard to its conflict of law provisions.
a) Arbitration
Disputes arising under these Terms shall be resolved through binding arbitration, conducted in English and in accordance with the arbitration rules of Nepal.
b) Class Action Waiver
Users agree to resolve disputes on an individual basis and waive the right to participate in any class action lawsuit.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
17. Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and Gravity Home Tuition Solution Pvt. Ltd. concerning the use of our services and supersede any prior agreements or understandings.
18. Contact Information
For questions or concerns about these Terms, please contact us:
Gravity Home Tuition Solution Pvt. Ltd.
KL Tower 3rd floor, Chabahil, Kathmandu
Email: gravityhometuition@gmail.com
Phone: +977 9851407153