Effective Date: 21 Oct. 2024
At Gravity Home Tuition Solution Pvt. Ltd., we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect personal information. It applies to all users, including students, parents, teachers, and visitors interacting with our website, platform, or services.
1. Information We Collect
We collect personal data to offer better services and ensure a seamless experience. The types of information we collect include:
a) Information You Provide
Registration Data: Full name, age, gender, contact number, email address, and password during user registration.
Academic Information: Subjects of interest, grades, and curriculum followed.
Profile Data: Photos, qualifications, and experience (for teachers).
Payment Information: Bank details or transaction data for paid services.
Feedback and Support Queries: Messages, queries, and survey responses provided by users for improving our services.
b) Automatically Collected Data
Device Information: IP address, browser type, operating system, and device type used to access the platform.
Usage Data: Pages visited, time spent, and interaction patterns within the platform.
Location Data: Approximate location derived from the IP address for better service customization.
c) Third-Party Data
We may collect additional information from partners or third parties, such as teachers’ academic certifications or background checks, where necessary.
2. How We Use Your Information
We use the information collected to:
- Facilitate account creation and login.
- Match students with suitable tutors and process bookings.
- Provide, improve, and personalize our services.
- Process payments and manage billing.
- Communicate updates, alerts, or promotional materials.
- Address user inquiries and provide customer support.
- Conduct research and improve the platform’s usability.
- Detect, prevent, and address fraudulent or unauthorized activities.
3. Sharing and Disclosure of Information
We respect your privacy and do not sell your personal information. However, we may share data with trusted third parties under specific circumstances:
With Tutors and Students: Limited information shared to facilitate student-teacher connections.
Service Providers: Payment gateways, cloud storage providers, and communication platforms to support operations.
Legal Obligations: If required by law, legal processes, or to prevent fraud and ensure platform security.
Business Transfers: In case of mergers or acquisitions, your data may be transferred to new management with the same level of privacy protection.
4. Data Retention
We retain personal information only as long as necessary to provide our services or comply with legal requirements. When data is no longer required, we securely delete or anonymize it.
5. Your Privacy Rights
You have certain rights over your personal data:
Access and Correction: You may review, update, or correct your personal information at any time.
Data Deletion: You can request deletion of your data, subject to legal or operational restrictions.
Withdraw Consent: If you previously consented to any specific use of your data, you may withdraw that consent.
Object to Processing: You can opt out of promotional communications or certain types of data processing.
To exercise these rights, please contact us from the contact page.
6. Security Measures
We implement security protocols to protect your personal data, including:
- Data encryption during transmission and storage.
- Access controls to prevent unauthorized access.
- Regular security audits and vulnerability assessments.
While we strive to protect your information, no system is entirely foolproof, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze platform usage.
Essential Cookies: Required for basic functionality, such as logging in.
Analytical Cookies: Help us understand how users interact with our platform to improve services.
Preference Cookies: Store your preferences for a customized experience.
You can manage cookie preferences through your browser settings.
8. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices, and we recommend reviewing their privacy policies before sharing any information.
9. Children's Privacy
We do not knowingly collect personal information from children under 13 without parental consent. If we discover that such information has been collected, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal obligations. We will notify users of significant changes through our platform or by email. The updated policy will be effective from the date mentioned at the top.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to us:
Gravity Home Tuition Solution Pvt. Ltd.
KL Tower 3rd floor, Chabahil, Kathmandu
Email: gravityhometuition@gmail.com
Phone: +977 9841567153